Help Center: How to sign in to open tickets or browse administrative articles

The Neowrk team provides Level 2 (L2) Support to Neo.Office System Administrators at our client companies. All Level 1 (L1) Support for end-users is handled directly by the client's Neo.Office Administrators.

This structure exists because client Administrators have full autonomy to configure the environment and modify system rules. Additionally, each client has internal settings and incidents that may affect Neo.Office operations.

For End-Users

If you are a Neo.Office end-user and encounter an issue, please contact the Neo.Office System Administrator within your company. Most common issues are listed in our Help Center and can be found under "Neo.Office > FAQ".

For Administrators

If you have a Neo.Office Administrator profile, you can open L2 tickets for the Neowrk team and access configuration articles exclusive to administrators. If you have questions regarding Neowrk’s service levels, please refer to our support guidelines article.

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How to Sign In to the Help Center

To access administrative content or open requests, go to https://neowrk.zendesk.com/hc and click the Sign in  button at the top of the page.
 

 

Several login options will be available: Google, Microsoft, and Local Login.

• Note: If integrated login options (SSO) are blocked by your company’s security policies, please use the Local Login.

• Enter your corporate email and password to log in locally.

Once successfully logged in, your name will appear on the screen. You will then be able to search for administrative articles and submit requests using the "Submit a request" button.
 

 

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Troubleshooting

• First-time access: If this is your first time using the Local Login, click the "Forgot password?" button. (See article: "Forgot password?")

• Invalid Credentials: If you see the error message "Couldn't log you in. The email address and/or password are incorrect," click the "Forgot password?" button to reset your credentials.