Support Neowrk

Our Help Center is designed to be your first stop for support. Instead of waiting for a manual response, you can find solutions in seconds by using our search engine.How to search effectively:Use s...

If you have a technical question or encountered an issue that wasn't resolved by our FAQ, you can open a support ticket (Level 2) with the Neowrk team.Who can open a ticket?Tickets should be opened...

If you are having trouble accessing the Neowrk Help Center or if this is your first time using the Local Login, follow the steps below to set or reset your password.How to reset your password Acces...

The Neowrk team provides Level 2 (L2) Support to Neo.Office System Administrators at our client companies. All Level 1 (L1) Support for end-users is handled directly by the client's Neo.Office Admi...

Issue: When attempting to perform a check-in via the mobile app, the system displays a message: "The desk is currently in use" .Possible Causes and Solutions:Active Reservation by Another User:Some...

This occurs when you select the "Scan QR Code" option on the initial screen instead of selecting "Sign In".The QR Code should only be scanned after you have logged into the app and accessed your sp...

If you received an email stating that your reservation has been canceled, it means you did not check-in within the time limit set by your administrator.Key Information:Check-in Window: Most compani...

Users must scan the desk’s QR Code to check in for a reservation.To scan the QR Code, follow these steps:Open the Neo.Office app on your mobile device;Sign in using your corporate account;On the ho...

This error occurs when the email domain the user is using to access the system has not been authorized for access.In many cases, this happens because the user is attempting to log in using a person...

This message appears when the application is unable to communicate with our servers. To resolve this, please follow the steps below:Check your Connection: Ensure your device has an active Wi-Fi or ...