On the mobile app, when I click the Sign-In button, I get the message: "Check if you are connected to the internet to use Neo.Office." What should I do?

This message appears when the application is unable to communicate with our servers. To resolve this, please follow the steps below:

1. Check your Connection: Ensure your device has an active Wi-Fi or mobile data (3G/4G/5G) connection.

2. Toggle Airplane Mode: Sometimes, toggling Airplane Mode on and then off helps reset the network signal.

3. Corporate VPN: If you are using a company-managed device, check if a VPN is required or if it is blocking access to the app's external servers.

4. Corporate Wi-Fi Restrictions: Some office networks have strict firewalls. If you are on the company's Wi-Fi, try switching to mobile data to see if the app loads.

Still having issues? If your internet is working normally in other apps but Neo.Office still shows this message, try closing the app completely and reopening it.