I am trying to check-in via mobile, but I receive a message saying the desk is already in use

Issue: When attempting to perform a check-in via the mobile app, the system displays a message: "The desk is currently in use" .

Possible Causes and Solutions:

1. Active Reservation by Another User:

   • Someone else may have booked this workstation for the current period.

   • Solution: Check the floor plan in the app to find an available desk or verify if you are at the correct station.

2. Pending Check-out:

   • The previous user may not have performed the check-out yet.

   • Solution: If the desk is physically empty, contact your company's Neo.Office Administrator to manually release the station or wait for the automatic release period (if configured).

3. Incomplete Previous Session:

   • You might have an active session from a previous booking that wasn't closed.

   • Solution: Ensure you don't have another active check-in and try refreshing the app.

4. You are using "Quick Check-in" instead "Schedules > Check-in":

   • You are likely using the 'Quick Check-in' option. To check in for a desk you have already reserved, go to the 'Schedules' menu, select your booking and click on 'Check-in' of your reservation.