How to open a support ticket (Submit a request)

If you have a technical question or encountered an issue that wasn't resolved by our FAQ, you can open a support ticket (Level 2) with the Neowrk team.

Who can open a ticket?

Tickets should be opened by Neo.Office Administrators. If you are an end-user, please contact your company's internal administrator first.

Step-by-Step to open a ticket:

1. Sign In: Access our Help Center at https://neowrk.zendesk.com/hc and click the Sign in button at the top right. (Note: You must be logged in to see the ticket submission option).

2. Submit a Request: Once logged in, click on the "Submit a request" (Enviar uma solicitação) link, usually located at the top of the page.

3. Fill out the Form: Choose the appropriate category for your issue and provide the following details:

   • Subject: A brief summary of the problem.

   • Description: Explain what is happening. Include steps to reproduce the error.

   • Attachments: Screenshots or screen recordings are very helpful!

4. Submit: Click the Submit button at the bottom of the form.

How to track your tickets:

You can track the progress of your requests at any time. Click on your profile name at the top right and select "Requests". There, you can see the status of all your current and past tickets and add new comments if necessary.